Terms of sale

Shipping times and costs

Delivery of our garments is free for orders over €1,500 (excluding additional charges). Delivery times are 1–2 working days for Italy and 6–7 working days for Europe and the rest of the world, from the time the order is dispatched.

Upon receipt of the order, an email will be sent to the customer confirming receipt of the order.

The tracking number for your order will be provided via email or by telephone.

The table below shows the shipping costs that will apply to orders under €1500 (excluding additional charges).

Where do we ship?

We can deliver worldwide. We dispatch orders within 3–5 working days.

Payment methods

Isabella C’s online shop accepts the following payment methods:

• Bank transfer in advance
• PayPal: payment by credit card, prepaid card or PayPal account
• Credit cards and prepaid cards: VISA, MASTERCARD, American Express
• Small Pay: payment by credit card in instalments
• Cash on delivery (for deliveries within Italy only)

Returns and refunds

Online and in-store returns

The customer is responsible for the return postage costs.

Purchased items may be returned within 7 days of the order being delivered, either by contacting us or by visiting the boutique in person. Items must be returned in their original box and in perfect condition (unused and unworn) with the original label or tag, along with any accessories (hangers and cases) and tags intact. Returns or exchanges cannot be made for personalised or made-to-measure items. Before requesting a return, please ensure that the products comply with our returns policy.

To proceed with a return, please contact us on +39 320 5547799, or email info@isabellac.com.

The parcel containing the return is sent at the sender’s own risk; therefore, we cannot be held responsible for any loss, damage due to poor packaging, or other mishaps.

Refund processing times

Returned items will be inspected before being accepted, a process which may take up to 14 working days. The refund will be issued via the same payment method used for the original purchase and in the same currency. Refund processing times will depend on the relevant banking procedures.

Right of withdrawal

Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, The Buyer has the right to withdraw from the contract entered into, without penalty and without having to specify the reason, within 14 (fourteen) days from the date of receipt of the order. Should the Buyer decide to exercise the right of withdrawal, they must notify the seller in writing and await further instructions. In any case, to be entitled to a full refund of the price paid, the goods must be returned in good condition and, in any event, unused or unworn, and with the same label or tag as when received. The only costs payable by the Buyer for exercising the right of withdrawal are the costs incurred in returning the goods to the Supplier. The Supplier shall refund the amount due (product cost plus original delivery charges) to the Buyer following the withdrawal within 14 days of receipt of the goods, provided that the goods have been returned in their original condition and have not been worn. Furthermore, the Supplier must be provided with the tracking number used to monitor the goods during the return journey.

Should the products returned by the Customer be damaged, incomplete, deteriorated and/or soiled, or in any condition that unequivocally suggests the products have been used in such a way as to compromise their substantial integrity, they will not be refunded.

Should you have any queries, our staff will be happy to assist you.

Warranty

If the Consumer Customer receives non-compliant or defective Products, they are entitled to a statutory warranty of 24 (twenty-four) months. If the Customer receives non-compliant or defective Products, they must notify the Seller by email within 2 months of discovering the lack of conformity, attaching a photograph showing the defects found and the order number. The Consumer is entitled to have the goods brought into conformity, free of charge, by means of repair or replacement, or to an appropriate price reduction, unless the remedy requested is objectively impossible or excessively onerous compared to the other.

A minor lack of conformity for which it has not been possible or is excessively onerous to provide the remedies of repair or replacement does not entitle the Consumer to terminate the contract.